FAQs

How long will it take to ship my order?

See our shipping page.

How much does shipping cost?

See our shipping page.

Does my delivery have a tracking number?

See our shipping page.

What’s the total cost in my home currency?

All prices are stated in £ Sterling. To check out the approximate price in your home currency you can use this online currency converter.

Please note, the amount on your card statement will be the equivalent amount in your local currency based on the rate applied by your credit card company / Paypal when your account is debited. Please note that the rate used by your bank or credit card company may not be the exact rate as stated at the time of purchase.

What credit / debit cards are accepted?

All major credit and debit cards are accepted. If you’re unsure if your card will be accepted, you can see all accepted card types at the checkout.

It is possible to use American Express via Paypal. To do this, click the Paypal icon. Then click “Check out as a Guest”. This will load the Paypal screen. From here, click “Pay with a debit or credit card” and you can select American Express.

What is your returns policy?

See our Returns Policy.

Why haven’t I received my order yet?

See our shipping page.

Does AmazingPhil Shop accept international orders?

Yes we do! During the checkout process be sure to specify your address, province and country. International shipping rates and time frames differ from those of domestic orders. AmazingPhil Shop is not responsible for any taxes or tariffs you may incur by ordering.

If you are attempting to ship to the following countries, please email customer.services@amazingphilshop.com for assistance with processing an order in your territory: Egypt, Hong Kong, Indonesia, Iraq, Malaysia, Morocco, Nigeria, Russia, Singapore, Syria, Taiwan, Tunisia, Venezuela

Do I need to pay VAT on European orders?

All stated prices include VAT. All orders placed within the EU are subject to the standard VAT charge of 20%. The VAT Number for the transaction is GB597877253 IRL Digital Ltd. Orders placed outside of the EU such as the USA and Australia are not subject to a 20% VAT charge.

Do I need to pay VAT on worldwide orders?

According to EU law, all stated prices include VAT. However, orders placed outside of the EU such as the USA and Australia are not subject to a 20% VAT charge. Therefore, upon checkout the 20% VAT charge on the goods will be discounted from your order.

Can I pay in $ / € ?

You can pay in any currency including US Dollars and Euros, you don’t need to convert to £ prior to purchasing. The price will be displayed and charged in £ Sterling.

The amount on your card statement will be the equivalent amount in your local currency based on the rate applied by your credit card company / Paypal when your account is debited. Please note that the rate used by your bank or credit card company may not be the exact rate as stated at the time of purchase.

If you would like to see the approximate cost in your home currency, please use this online currency converter.

What currency will I be charged in?

The final price is fixed and will be charged in £ Sterling.

The amount on your card statement will be the equivalent amount in your local currency based on the rate applied by your credit card company / Paypal when your account is debited. Please note that the rate used by your bank or credit card company may not be the exact rate as stated at the time of purchase.

Do I have to pay customs and import charges?

The team at AmazingPhil Shop have been briefed to use the relevant customs paperwork that should limit any customs or import duties, if there are any at all. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

Please be aware that your parcel can also be delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.

Is AmazingPhil Shop a “safe” online store?

You’re totally safe to shop here - all your details and payment information are protected to the highest industry standards.

This website is handled by Shopify - they are PCI compliant - which means they are 100% safe.

PayPal handle the payment and transaction process - all of your payment details are encrypted; they are one of the most secure payment platforms in the world.

Why am I taken to a different website to checkout?

This is because all payments are handled by external, PCI compliant payment processors such as Paypal and Shopify Payments. AmazingPhil Shop does not have any access to card payment information.

Who is IRL Digital Ltd?

When you make a payment, the payment screen will state IRL Digital Ltd. IRL Digital Ltd is the officially approved VAT registered company handling the merchandise for AmazingPhil Shop.

How will my package be shipped to me?

See our shipping page.

I did not receive my order confirmation email, what should I do?

Please check your Spam or Junk mail filters and make sure you add customer.services@amazingphilshop.com to your approved address book. If you still do not see an email, please submit an email to customer.services@amazingphilshop.com.

I’ve tried everything but for some reason my order won’t go through?

Make sure you have filled out all of the fields, including the country to which your order is shipping. If you still have problems, email customer.services@amazingphilshop.com with a description of your problem and we’ll try to look into it for you as soon as possible.

What if I entered the wrong address, or my package is undeliverable?

If you give us the wrong address and/or your package is deemed undeliverable by the postal service it will be returned to our warehouse.

When it arrives here you’ll be contacted by a Customer Service Agent and asked to give us a new address. We will not try to ship it to the same address, and you’ll need to pay for shipping again.

If you would rather not pay shipping again we will happily refund the purchase price, minus the original shipping.